TinyHorse Mercantile Store review | Loox

TinyHorse Mercantile store reviewsSee product reviews

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Lori-anne P.Verified
Tiny Horse ignores my emails requiring customer service. While I would like to support Canadian business, I expect Canadian business such as this to act reasonably and responsibly. When part of my order was delivered to the wrong address and I notified Tiny Horse, they didn’t acknowledge by email. Their website says they will respond within 2 business days; not true. Now I am out the product and the money I paid for it. Stay away because if there are problems with your order, you are on your own
Transport Pro
Purchased item
Transport Pro
"Customer service is greatly lacking from this company. They forgot part of..."
Charlotte M.Verified
Easy.
Infinite Lite
Purchased item
Infinite Lite
"Arrived quickly, well made nice colour."
Beth R.Verified
Great! They help bundle items and it also didn’t take long to arrive after ordering.
Security Strap
Purchased item
Security Strap
"I’m so glad I found this company. Works great with my 4 huskies."
Jennifer F.Verified
Easy to order. Love the bundles offered. Arrived quickly. 10/10
Leader Pro
Purchased item
Leader Pro
"The quality on the leashes I purchased is outstanding- highly recommend"
Mercy S.Verified
I absolutely love TinyHorse products. Everything I’ve used from them is incredibly well made—durable, thoughtfully designed, and clearly built by people who understand real dog handling, not just aesthetics. What really sets them apart though is their old-school customer service. It’s rare these days to find a company that genuinely cares, responds quickly, and stands behind what they sell. You can tell they take pride in their work and their customers.
Security Strap
Purchased item
Security Strap
"I absolutely love TinyHorse products. Everything I’ve used from them is inc..."
Nichole K.Verified
Everything about my order was perfect and as expected. I was so pleased to walk my dogs without the struggle and hassle I normally have as I own 3 huskies. The hand written note really just tipped everything off !
Handler Pro
Purchased item
Handler Pro
"I beyond pleased with my order. Fast delivery. All set up for me already t..."
CustomerVerified
Friendly staff! Enjoyed our conversation at the outdoor show!
Trainer
Purchased item
Trainer
"Love the waterproof nature of the leash!"
Katie E.Verified
Extra hand holding via video call is super helpful!
Lead-All Pro
Purchased item
Lead-All Pro
"I purchased the ‘pro series odd couple’ bundle (I think haha). Just getting..."
Fred B.Verified
Y
Security Strap
Purchased item
Security Strap
"Y"
CustomerVerified
great
Lead-All Lite
Purchased item
Lead-All Lite
"great product, informative staff"
Darrell S.Verified
N/a
Wanderer
Purchased item
Wanderer
"I don’t like the screw clip on the caribeaner. I find it cumbersome, especi..."
Cassandra S.Verified
Good.
Lead-All Pro
Purchased item
Lead-All Pro
"I absolutely love my Tiny Horse leashes. Having different lengths has been..."
Lori V.Verified
Great experience!
Leader Pro
Purchased item
Leader Pro
"Love the quality but most of all love the service. I had some challenges ge..."
Phil T.Verified
Super service and quality items
Key Sorter Expansion Pack
Purchased item
Key Sorter Expansion Pack
"I'm a dog walker based in Guernsey, Channel Islands, and found the Tiny Hor..."
Nicole M.Verified
The only hard part about shopping here is choosing colors!!
Security Strap
Purchased item
Security Strap
"I first learned about Tiny Horse on the Pet Sitter Confessional podcast. Ou..."
Sarah W.Verified
From start to finish this was a fantastic experience. I couldn't recommend this company enough. We are very happy to support such a brilliant business all the way from the UK.
Lead-All Lite
Purchased item
Lead-All Lite
"LOVE the pink and a fantastic lead."
Kathryn E.Verified
Very quick shipping. Every purchase shows up with a QR code with instructions, which is very helpful.
Lead-All Lite
Purchased item
Lead-All Lite
"The leashes are fine but I wish they were longer. I’m only walking 2 dogs a..."
Heather N.Verified
Products are all super high quality, easy to use, and well integrated with one another. I love the range of options that are available and the customizability of the sets. Shipping was super fast and overall I am super happy with my experience ordering from them.
Leader Lite
Purchased item
Leader Lite
"The Tiny Horse system has been a game changer for walking my two dogs! I lo..."
Stephanie A.Verified
Great, fast shipping
Lead-All Pro Extra
Purchased item
Lead-All Pro Extra
"These are the best leashes for walking multiple dogs, they really do not ta..."
Lauren B.Verified
Friendly experience. Answered all of my questions.
Leader Lite
Purchased item
Leader Lite
"Love the products"
Jorge B.Verified
Tiny Horse, reviewed my order and gave me a recommendation, before shipping out my order. Great customer service. I will definitely make another purchase.
Leader Lite
Purchased item
Leader Lite
"Thank you Tiny Horse!! The Leader Lite & Lead All Lite, Made my multiple do..."
Charlotte H.Verified
Very thrilled with the thoughtful way my leash set was packaged and it works so well
Connecting Ring
Purchased item
Connecting Ring
"Really impressed with the leash set up and the connecting ring. My two dogs..."
Cathy T.Verified
Excellent customer service and personal touch.
Lead-All Pro
Purchased item
Lead-All Pro
"I have 3 female Siberian Huskies and 1 male Samoyed. The huskies love to pu..."
Seneca G.Verified
Always a great experience
Leader Lite
Purchased item
Leader Lite
"Love it will be back"
Marsha H.Verified
Great website, very informative and shipping was quick after purchasing
Leader Lite
Purchased item
Leader Lite
"Tiny Horse leads are excellent! Extremely well made and easy to use. When w..."
Alyssa B.Verified
LOVE
Lead-All Pro
Purchased item
Lead-All Pro
"I am absolutely loving my new tiny horse gear!! So far the dogs that typica..."
CustomerVerified
Amazing quality and great customer service
Secure ID Collar Pro
Purchased item
Secure ID Collar Pro
"Don Mills toy drive"
CustomerVerified
Perfect
Secure ID Collar Pro
Purchased item
Secure ID Collar Pro
"Very secure, easy to clean, confortable and soft"
Caitlin S.Verified
The best!
Connecting Ring
Purchased item
Connecting Ring
"I love having a few of these so I can have different leash set ups for my b..."
Elizabeth I.Verified
I think I covered it all in the last comment section :)
Lead-All Lite
Purchased item
Lead-All Lite
"I am just starting my business. I only have 2 or 3 dogs that I walk at one..."
Nancy T.Verified
Great product, timely delivery. Highly recommend!
Leader Lite
Purchased item
Leader Lite
"This was a Christmas gift for my husband and our two dogs and we could not..."
Kasey M.Verified
Great designs - thank you!
Leader Pro
Purchased item
Leader Pro
"This leash has been a total game-changer for me. I have two medium-sized do..."
Emma C.Verified
My order got stuck in the system and incorrectly charged import fees and the customer service from TinyHorse during that process was seriously unparalleled. It wasn't their fault but they made every effort to get my package to me as soon as possible.
Connecting Ring
Purchased item
Connecting Ring
"This is such a simple piece of hardware but honestly it's hard to find some..."
Jennifer R.Verified
Very fast shipping and nicely packaged.
Security Strap
Purchased item
Security Strap
"Amazing product. A must have for a reactive dog for extra security. Love su..."
Diana D.Verified
Timely, accommodating, helpful., leasing to deal with. Nothing but a positive experience.
Lead-All Pro Extra
Purchased item
Lead-All Pro Extra
"Great product makes hands free a wonderful option."
Christen D.Verified
Spoke with customer service and they were patient and helpful!
Leader Lite
Purchased item
Leader Lite
"Feel secure with this gear for me and my team!"
Mrs J.Verified
Great service and so helpful when I change my mind and needed to amend my order
Leader Lite
Purchased item
Leader Lite
"It’s really good and so adaptable"
Sarah C.Verified
In person demonstration helps so much!
Adjustable Key Sorter with Auto-Locking Carabiner
Purchased item
Adjustable Key Sorter with Auto-Locking Carabiner
"It’s great! It’s so sturdy and easy to use!"
Jenna H.Verified
Thanks guys, always awesome!
Wanderer
Purchased item
Wanderer
"This is even light enough for my 4lb dog to use it. Very well made"
Susan L.Verified
I've bought many things from Tiny Horse and they've all been wonderful 😊
Leader Pro
Purchased item
Leader Pro
"Love all this equipment! It's sturdy and makes everyone safer"
TinyHorse Mercantile store reviewsVisit store