Subject: Disappointing Experience with Order Exchange – Highly Unprofessional Service
Dear SPACE Team,
I am writing to express my deep disappointment with my recent shopping experience. I had purchased an item from your store, spending a significant amount of ₹7,700. However, the very day I received the order, I immediately messaged on WhatsApp to inform you that the size was too large for me and that I wanted to exchange it for a medium size.
Your representative initiated a conversation, asking for measurements and photographs, to which I responded. However, being a working professional with a 14-hour work schedule, I could not continue responding immediately. When I later followed up to proceed with the exchange, I was told that the 7-day exchange period had expired and that no exchange would be allowed.
This is completely unprofessional and unacceptable. I had raised the issue on the very day of receiving the order, and if I had reached out later, I would have understood the policy constraints. However, your refusal to exchange the dress despite my immediate communication shows poor customer service and lack of consideration for genuine concerns.
Now, I am left with a dress that I cannot wear because it is too loose, and I have had an extremely frustrating experience dealing with your team. I will never order from your company again, and I will make sure to inform my friends and acquaintances about this terrible customer service so they do not face a similar issue.
I urge you to reconsider your policies and train your staff to handle genuine customer concerns with professionalism and empathy.
Highly disappointed,
Kirti