I understand the policy of the shop is no return/exchange on sale items. I didn’t want a return but simply wanted to exchange one item The shop assistant explained I should come back and ask the manager From her loud voice body language and attitude I knew I wouldn’t be back to speak to anyone. I’m wasn’t prepared to listen to another lecture on an exchange policy. I understand why small shops do this but have they ever heard of good will ?? Rude shop assistant. Over priced Will not be back