when I placed the order I received an e-mail showing me a picture but the picture only had 1 cat and not the 2 as I ordered so I sent theman e-mail asking if my order had the 2 cats and received a reply the following day with a picture of my order showing the 2 cats and their names as I had ordered. They kept me informed every step of the telling me when it was completed and whenit was out for delivery and when to expect It.It arrived about a week later and it was lovely everything I wanted.