I am writing to express my extreme frustration and disappointment regarding my order.
I clearly provided my delivery location in Izmir, and I provided this information twice. Despite this, my package was sent to Istanbul, where it is now being held at a depot for unidentified/unassigned packages with no clear destination.
This is not the first time I have experienced this issue. This is the second time my package has failed to reach me because of a problem with the delivery process, despite me