Communication and customer service need much improvement. I feel like I just threw $200 in the toilet and got scammed. I have emailed twice-once regarding a cancellation and once regarding a return and have not received a response. I see there are several complaints on the BBB about your company and I understand why. The link for customer service and returns in your emails and website is broken. I also see that the company at address appears to be a residence. Again, I got scammed.