Delivery driver forgot to leave us a delivery card to say our parcel was left in our shed - I only noticed it hadn't' arrived after 3 weeks, silly me! I emailed HAYPIGS and had a response within an hour from a lovely member of staff who had already located the delivery details and found the picture of the parcel in our shed! Brilliant customer service and will be more than happy to shop for our future piggie supplies from here again.