This is what I sent to support team with no response..”Hi - per your policy if the fish is not received 25 days after ordering, we are due a full refund. We ordered the fish on 5/7 and did not receive it until today on 6/4 and we asked for it to be cancelled ALSO, the fish that we ordered (a magenta beta fish) is not what we got. We got a white fish with a half pink tail. “