My second topper after 5+ years. I appreciated the communication via text. The color of the Audrey Balayage looked much different once I received it versus the pictures and YouTube video that was provided. The root is more black not dark brunette. I had asked if it was possible to tone the highlights to a warmer color before shipping to, versus taking to a stylist that doesn’t know the product. They were unable to do that for me. I like the topper, I feel that the clips are damaging to fine hair