Ordered a pair of size 5 boots from Base London and paid extra for next day delivery due to needing them urgently. The box arrived labelled size 5, but the boots inside were actually size 6.5.
Despite this being entirely their mistake, they were unable to offer a simple exchange and instead required me to return them and place a completely new order. Unfortunately the original boots were then no longer available, so I had to choose a different pair.
Because the order was time sensitive, I ende