David R.Verified
My ticking all the stars says it all
Purchased item
T7PRO Full Suspension Mountain E-bike
"First of all it looks great !
It gives me gr..."
Vitilan UK store reviewsSee product reviews
Steven G.Verified
Excellent communication all throughout.
Purchased item
V3 2.0 Folding Fat Tires Adult All Terrain Electric Bike
"Brilliant communication all through the order..."
Alan M.Verified
Easy peasey π
Purchased item
I7 Pro 3.0 Folding Full Suspension Electric Bike
"Fantastic bike π"
Sharon M.Verified
After sales support poor
Purchased item
V3 2.0 Folding Fat Tires Adult All Terrain Electric Bike
"Bike is great however we requested a replacem..."
Michael W.Verified
All good
Purchased item
V3 2.0 Folding Fat Tires Adult All Terrain Electric Bike
"Unfortunately I don't have any photos or vide..."
John M.Verified
Phoned vitilan UK twice with technicaal problems and were promised return calls once mechanic back in office. it never happened.
Purchased item
M5 Full Suspension All-Terrain Mountain E-bike
"Bike seems of good quality. However build ins..."
James F.Verified
Great website
Purchased item
U7 2.0 Step-thru Foldable Fat Tire Electric Bike
"Love the U7, even more so that it's unlocked...."
Debra S.Verified
Ordering simple and delivery prompt. Communication good.
Purchased item
M5 Full Suspension All-Terrain Mountain E-bike
"Read a few reviews, which were positive. Lo..."
Alec R.Verified
It was easy just ordered on line and was delivered within five days
Purchased item
M5 Full Suspension All-Terrain Mountain E-bike
"First time out and I was very happy itβs so e..."
Kevin L.Verified
Good communication
Purchased item
T7PRO Full Suspension Mountain E-bike
"Great bike and goes really well, very happy w..."
Kyle E.Verified
Great
Purchased item
BMX Stem for I7PRO Folding Ebikes
"Great π§‘"
Stephen K.Verified
Great
Purchased item
Road/MTB Bike Pedals Aluminum Alloy Bicycle Pedals
"Great service"
John R.Verified
The bike was delivered on time as was the additional rear bike rack with back light.
Purchased item
Shipping Protection
"This Vitilan T7Pro bike is simply the bees kn..."
Christopher B.Verified
Apart from the helmet, not having arrived yet very good
Purchased item
M5 Full Suspension All-Terrain Mountain E-bike
"The bike is first class suits. My needs perfe..."
Chris W.Verified
Waiting for helmet and paint to repair damage
Purchased item
M5 Full Suspension All-Terrain Mountain E-bike
"Nice bike, took too long to arrive, no helmet..."
Adair S.Verified
The best customer service Iβve heard from any company
Purchased item
M5 Full Suspension All-Terrain Mountain E-bike
"The suspension makes it very comfortable to r..."
David N.Verified
Good experience, no problems yet!
Purchased item
U7 Step-thru Foldable Fat Tire Electric Bike
"Prompt delivery, really well packaged, simple..."
Wallis T.Verified
great experience
Purchased item
M5 Full Suspension All-Terrain Mountain E-bike
"well built bike for a decent price"
James B.Verified
Good
Purchased item
M5 Full Suspension All-Terrain Mountain E-bike
"As good as you said, though do want to up spe..."
Anthony A.Verified
Quick service and Iβm loving my bike
Purchased item
Bike Password Lock
"Great little lock , not sure how long it woul..."
Nathan P.Verified
Once i got used to the pedal power and cruise control its a pleasure to use
Purchased item
T7PRO Full Suspension Mountain E-bike
"What is the butterfly key, what does it look..."
Malcolm W.Verified
Very happy good delivery very happy
Purchased item
I7 Pro Folding Full Suspension Electric Bike
"Good bike but back brake rubbing need to get..."
David E.Verified
Great communication , bought the bike which was easy on your website ,great communication , about the delivery time and received it on time , great service
Purchased item
I7 Pro Folding Full Suspension Electric Bike
"Bought the bike a couple of weeks ago , tried..."
Ricky B.Verified
Have had no issues as of yet so o canβt comment on customer service but I did message the instagram page I had short responses but they reply relatively quick all round no complaints.
Purchased item
M5 Full Suspension All-Terrain Mountain E-bike
"Absolutely blown away with this bike, the rea..."
Paul W.Verified
Shipping was good
Purchased item
T7PRO Full Suspension Mountain E-bike
"The fork legs have a lot of play in them , an..."
Lee Anthony P.Verified
Great communication with company
Purchased item
M5 Full Suspension All-Terrain Mountain E-bike
"Bike is lovely to ride and comfy
Power is ju..."
Keith M.Verified
Easy enough to order , not so good if there's a problem . Not ideal having to resolve issues yourself with no direct support who you can talk to rather than email .
Purchased item
V3 2.0 Folding Fat Tires Adult All Terrain Electric Bike
"Still having problems with motor intermittent..."
Jeff W.Verified
Everything was smooth and ok . I live in a little lane but the couriers carried it from the major road to my porch
Purchased item
Vitilan L5 Urban Commuter Electric Bike
"I got this bike for the throttle. I have Mult..."
James H.Verified
All good price range good aswell
Purchased item
VITILAN Special products url - make up the price difference, shipping fee, designated product fee
"All good the app was veey informative"
Donna P.Verified
Easy and efficient experience, no problems encountered
Purchased item
U7 Step-thru Foldable Fat Tire Electric Bike
"Arrived as stated, husband put it together wi..."
Paul H.Verified
Bike was little late coming but courier was great and arrived on time on the day.
Purchased item
T7PRO Full Suspension Mountain E-bike
"Done 163 miles now it's stopped raining and t..."
Lowe A.Verified
.
Purchased item
T7PRO Full Suspension Mountain E-bike
"."
Margaret R.Verified
Great customer service
Purchased item
2 Pack 20 Inch Electric Bike Inner Tubes
"Vitilan were very helpful when I ordered the..."
Martyn G.Verified
Great ππ»
Purchased item
T7 / T7PRO Chain Crankset
"The part fitted great ππ»"
Martin S.Verified
Really good
Purchased item
i7pro 2.0/3.0 Electric Bike LG/SAM-SUNG Battery 48V 20AH Removable Li-Ion Battery
"Really pleased with it"
Sandy E.Verified
Easy website and regular updates
Purchased item
T7PRO Full Suspension Mountain E-bike
"Comfortable, easy to use and put together, ni..."
Kirstine W.Verified
Bike cane without front fender bolts and rear tyre was not aligned so had to take it to a bike shop and it took them 2mins to sort it out
Purchased item
U7 Step-thru Foldable Fat Tire Electric Bike
"Bike awesome a few issues to begin but all so..."
Terry H.Verified
Very good!!
Purchased item
T7PRO Full Suspension Mountain E-bike
"I havnt taken any photos of it as it happens...."
Gabriel M.Verified
Yea good no problems just hope the after service is as good
Purchased item
Bike Password Lock
"Good long lock thick good job"
Richard D.Verified
Everything went very well thanks
Purchased item
VITILAN Large Basket Front and Rear Hanging Bike Basket Bicycle Bag Cargo Rack for U7
"Great thanks"
Vitilan UK store reviewsVisit store