I was contacted by this company to review a cologne product they sent me. What followed was one of the most frustrating customer service experiences I have had.
The product arrived in a visibly damaged box with noticeable dents. The sprayer did not function properly and only produced a faint trickle at best, making the product completely unusable. When I brought this to their attention, the back and forth that followed was exhausting and unproductive.
Their first offer was a 20% discount if I