Had to return beautiful top as too small. Return wasn't easy, was very expensive, they charged £18 to return. Lack of communication was an issue until I sent a strong email. After that communication was brilliant from Eva, but she was unable to help. Top cost £70, then £18 to post back. Making the who transaction very expensive. I wanted an exchange, they can't do that. So new top would cost another £70 plus the £18 they took off my refund. I can't afford it. Very sad as the top was beautiful.