Definitely needs work. I was not able to cancel my order online. I had to try and get a hold of somebody.
When someone answered one of my emails by then, the fan had already left the building and it was too late
The phone number goes to a US office and they can’t do anything to help you
You don’t get a real receipt you just have to take a screenshot of your email and that is your receipt
So overall, I would say not a great experience as far as the shopping goes.