I ordered multiple products from TR, and I was soooo excited to receive my package, until I learned that it had been lost. I contacted TR, and they helped me get into contact with the shipping company, who said they could do nothing about it because I had missed the window to file a claim. Emma at customer service and the team at Toni Rose went ABOVE AND BEYOND and had a new shipment shipped within 48 hours and I am so incredibly grateful.