I have message support on multiple occasions. The first time I emailed support said they would add a free bonus item to my upcoming order for a promotion they were doing. I received the package and only received the items I ordered, no free bonus item like support had promised. I emailed again about a product not fitting. I understood that I couldn't get a return but support was unhelpful and blamed me for not consulting the sizing chart, which I did, that didn't have all the measurements on it.