When I emailed and said I wanted to return 3 items from the order, I was asked to keep trying and told how to wash my hair. Then I was offered a credit instead of shipping items back for a refund, which I didn't want. They explained that I would have to pay international shipping from the US to Canada. Items shipped from the US, and they have a US website, why would I have to return to Canada? It's a scam. I was scammed like this once before. Never again!