I had great phone contact also via email. I then travelled to Sydney & whilst there, visited the showroom so I could see and hear the instruments first hand. Again, very helpful response by phone to assist me to find my way. Customer service at the showroom was excellent, both informative & helpful. I had my purchases posted home to QLD - arriving 4 days later - amazingly efficient. Afterservice was also prompt. My experience was great. Only downside for me over was no shop locally in SE QLD.