Craig B.Verified
A little overpriced for the quality of the replacement parts.
Purchased item
Sponge strip for ELS PET Spaceship Cat Litter Box
"Fit well"
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Veronica G.Verified
No clear description of parts to order. Vague. Customer service needs tuning up. Seems AI driven
Purchased item
Replaceable Accessories for ELS PET Cat Litter Box
"Customer service was confusing. I sent a pict..."
Ron N.Verified
Great product and great value!
Purchased item
ELS PET Orbitie Cat Litter Box Liners with Drawstrings, Easy-Close, Leak-Proof Bags,40 Count
"Simple to use and to assemble, even though it..."
Rodney B.Verified
👍
Purchased item
Liners for litter tray
"It was fine"
Nakia S.Verified
Shopping is wonderful but when you need customer service there is none
Purchased item
Shipping Protection
"The product was fine but the orbit it self is..."
Kathleen P.Verified
I received the wrong item
Purchased item
Replaceable Accessories for ELS PET Cat Litter Box
"I did not receive what I ordered. I need the..."
William D.Verified
Easy to order…part didn’t take too long to arrive.
Purchased item
Rake Rack for ELS PET Spaceship Cat Litter Box
"This is the second rake rack I’ve had to repl..."
Bethany H.Verified
Fast and easy
Purchased item
[Black Friday Early Access]Orbitie with Wide Opening Self Cleaning Litter Box
"We got rid of three cat boxes and 99% of lite..."
Kayla R.Verified
Fast and effortless
Purchased item
[Black Friday Early Access] New Arrivals Els Pet Orbitie with Wide Opening Self Cleaning Litter Box for Cats
"Works great for my cat. It is quite and the l..."
Randall R.Verified
The direct service works but didn’t love it
Purchased item
Rake for ELS PET Spaceship Cat Litter Box
"Back in business!!"
Angela A.Verified
Can’t figure out how to install replacement parts
Purchased item
Rake Rack for ELS PET Spaceship Cat Litter Box
"Part arrived and I can not figure out how to..."
Kenneth B.Verified
NO GOOD!
Purchased item
[Black Friday Early Access] Spaceship 1 Automatic Litter Box
"I WANT A REFUND - IMPOSSIBLE TO GET THROIGH T..."
Judy R.Verified
Easy
Purchased item
ELS PET Automatic Litter Box Liners, Leak-Proof & Odor-Control Design Trash Bag for Easy Cleanup
"I prefer the drawstring bags but these would..."
Matthew J.Verified
Cool
Purchased item
[Black Friday Early Access]Orbitie with Wide Opening Self Cleaning Litter Box
"It’s nice"
Geoffrey G.Verified
How do I return it, it stopped working, push the clean but on the machine it just keeps, I hit on line it does nothing,
I need to return this unit.
Thank you
Purchased item
[Black Friday Early Access] Orbitie with Wide Opening Self Cleaning Litter Box
"The box worked fine for a few weeks, not its..."
Lauren E.Verified
NO CUSTOMER SERVICE
Purchased item
[Black Friday Early Access] New Arrivals Els Pet Orbitie with Wide Opening Self Cleaning Litter Box for Cats
"i am trying to return this product , No one i..."
Christy W.Verified
Once purchased, it got here quickly, and putting it together was easy
Purchased item
[👻Halloween Sale]Orbitie with Wide Opening Self Cleaning Litter Box
"Works great. Only had it a few weeks, but so..."
Jennifer O.Verified
Horrible customer service
Purchased item
[Black Friday Early Access] Orbitie with Wide Opening Self Cleaning Litter Box
"I have tried to cancel my order 3 mins after..."
Berna A.Verified
Sehr gut
Purchased item
Shipping Protection
"Top!!!"
Ronald S.Verified
It arrived fast and was easy enough to set up
Purchased item
[Black Friday Early Access] New Arrivals Els Pet Orbitie with Wide Opening Self Cleaning Litter Box for Cats
"When it works it's great but it doesn't work..."
Ana S.Verified
Everything was smooth.
Purchased item
[🎃Halloween Sale] Orbitie Automatic Cat Litter Box for Cats,Superior Odor Control & Whisper-Quiet
"It’s very helpful!"
Anna B.Verified
Els pet has been great for 3 years so far!
Purchased item
Rake for ELS PET Spaceship Cat Litter Box
"easy to buy a replacement! Installing it was..."
Jamie S.Verified
Easy to use website.
Purchased item
[👻Halloween Sale🎃] New Arrivals Els Pet Orbitie with Wide Opening Self Cleaning Litter Box for Cats
"Our rescued 4 week old kitten has adjusted to..."
Jason Y.Verified
The Elspet app, said the sheets were sold out. Had to contact Elspet by email, took away. I got a link eventually, postage took ages.
Purchased item
Liners for litter tray
"Liners are required or else poo and piss stic..."
Susan S.Verified
Great
Purchased item
ELS PET Orbitie Cat Litter Box Liners with Drawstrings, Easy-Close, Leak-Proof Bags,40 Count
"Fast shipping and easy to use"
Denis M.Verified
it didn't work!!!
Purchased item
Replaceable Accessories for ELS PET Cat Litter Box
"IT didn't work!!! I need a replacement warr..."
Mary E.Verified
Easy to navigate website
Purchased item
[💀Halloween Sale👻] Spaceship 1 Automatic Litter Box
"This is our 2nd Elspet litter box. The first..."
Reema S.Verified
Terrible, didn't honor refund policy even though I submitted my cancellation within minutes of ordering. Lied about having already shipped it when FedEx records showed that was not true. Awful all around
Purchased item
[👻Halloween Sale🎃] New Arrivals Els Pet Orbitie with Wide Opening Self Cleaning Litter Box for Cats
"I cancelled my order within minutes of orderi..."
Elisa R.Verified
rude people
Purchased item
[👻Halloween Sale]Orbitie with Wide Opening Self Cleaning Litter Box
"the put in wrong adress without asking me .T..."
Christine C.Verified
No customer service number. Emails go unanswered
Purchased item
[👻Halloween Sale]Orbitie with Wide Opening Self Cleaning Litter Box
"I have sent 3 emails, I want a refund! I have..."
Philippe M.Verified
Bad expérience. Not reliable and no guide to help you in repair process
Purchased item
Replaceable Accessories for ELS PET Cat Litter Box
"You buy Spare parts but no instruction, no he..."
William L.Verified
Thanks
Purchased item
Rake for ELS PET Spaceship Cat Litter Box
"Replacement went without a hitch. Works great..."
Jennifer C.Verified
Easy to order it and fast shipping
Purchased item
[👻Halloween Sale]Orbitie with Wide Opening Self Cleaning Litter Box
"I love it! I don’t have to worry about the od..."
Qamar D.Verified
Eady to find product.
Purchased item
Shipping Protection
"Happy to get a second one and on sale."
Chris P.Verified
Took a little longer than I thought it should but we'll worth the wait.
Purchased item
[👻Halloween Sale]Orbitie with Wide Opening Self Cleaning Litter Box
"I was very hesitant to spend that much on a l..."
Stacy M.Verified
I was very happy with the sale they were having around Halloween
Purchased item
[🎃Halloween Sale] Orbitie Automatic Cat Litter Box for Cats,Superior Odor Control & Whisper-Quiet
"Very happy with the product. It was easy for..."
Bonnie C.Verified
I ordered an item, paid for it, and received it.
Purchased item
ELS PET Orbitie Cat Litter Box Liners with Drawstrings, Easy-Close, Leak-Proof Bags,40 Count
"I would probably be more inclined to give a r..."
Melissa A H.Verified
Easy to find, quality products
Purchased item
ELS PET Automatic Litter Box Liners, Leak-Proof & Odor-Control Design Trash Bag for Easy Cleanup
"Very fast delivery... Will definitely order a..."
Kimber C.Verified
Simple
Purchased item
[👻Halloween Sale]Orbitie with Wide Opening Self Cleaning Litter Box
"My cat started using it immediately! At first..."
Joseph O.Verified
Shipping was super fast!
Purchased item
[🎃Halloween Sale] Orbitie Automatic Cat Litter Box for Cats,Superior Odor Control & Whisper-Quiet
"After taking in the last of the stray kittens..."
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