The Rug Collective™ Store review | Loox

The Rug Collective™ store reviewsSee product reviews

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Misty U.
Awful customer service.
Jezebel Classic Design Machine Washable in Beige Rug
Purchased item
Jezebel Classic Design Machine Washable in Beige Rug
"The rugs I purchased from this company are ve..."
Rowena H.
Extremely easy with fast shipping
Abstract Border Echo in Blue & Grey Rug
Purchased item
Abstract Border Echo in Blue & Grey Rug
"The rugs are the perfect size are fit the spa..."
Lindsey T.
They do not answer emails or calls and won’t fix issues.
Odette Machine Washable in Blue Rug
Purchased item
Odette Machine Washable in Blue Rug
"I never received this rug. Even after contac..."
Shyanne Analani S.
Either send me my runner that I paid for, or refund me! The least you could do is reply to my efforts.
Distressed Vintage Pissarro Terracotta in Grey & Beige : Runner Rug
Purchased item
Distressed Vintage Pissarro Terracotta in Grey & Beige : Runner Rug
"I did not receive my runner in my order. I ha..."
Lydia S.
Item is not as described.
Distressed Vintage Kendra in Multicolor : Runner Rug
Purchased item
Distressed Vintage Kendra in Multicolor : Runner Rug
"It is not a runner. I kept it because I didn..."
Jennifer L.
Where are my other rugs.
Distressed Vintage Cezanne Area in Multicolor Rug
Purchased item
Distressed Vintage Cezanne Area in Multicolor Rug
"It came fast. Still waiting for two more rugs..."
Jade Z.
Poor quality due to how thin the rugs are
Limestone Machine Washable in Beige Rug
Purchased item
Limestone Machine Washable in Beige Rug
"These rugs are so thin! A pad should be provi..."
Suzanne A.
Terrible customer service - no one responds to either emails or the phone number on the website. I did not receive what I ordered and no one will respond to emails or answer the phone to provide a refund.
Limestone Machine Washable in Beige Rug
Purchased item
Limestone Machine Washable in Beige Rug
"The entire experience with Rug Collective was..."
Izabel B.
Didn’t address my issues and didn’t contact me about a rug I paid for being out of stock till almost 2 weeks later. Not good customer service and wasn’t even able to address email’s correctly. Very unprofessional
Abstract Twilight in Black Rug
Purchased item
Abstract Twilight in Black Rug
"Not good quality at all, looks cheap and unfi..."
Katie H.
Rug came damaged and also unraveled on one side.
Vintage Tanner Elegance in Natural Rug
Purchased item
Vintage Tanner Elegance in Natural Rug
"Poor customer service. Took too long to get b..."
Tyanne G.
Great company and guarantees satisfaction! Made a wrong, right!
Distressed Vintage Chilaz in Grey : Round Rug
Purchased item
Distressed Vintage Chilaz in Grey : Round Rug
"My circular rug did not ship or stolen in tra..."
Rianne H.
No response to return
Louis Machine Washable in Beige Rug
Purchased item
Louis Machine Washable in Beige Rug
"So frustrating! A beautiful rug, but a lot li..."
Martina S.
Easy.
Faina Solid Green Shag Rug Washable
Purchased item
Faina Solid Green Shag Rug Washable
"Great rug at the best price. Adds to the roo..."
Catherine K.
Customer service has been non existent!
Faina Solid Dark Blue Shag Rug Washable
Purchased item
Faina Solid Dark Blue Shag Rug Washable
"I bought 2 of these rugs. I kept the cream co..."
Andrea G.
Not happy
Distressed Vintage Cezanne Terracotta Sky Area in Multicolor Rug
Purchased item
Distressed Vintage Cezanne Terracotta Sky Area in Multicolor Rug
"The colors are not as muted as in to photo. A..."
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