J. A.
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Purchased item
Koola - Small Music Box with Photo Frame
"Custom-ordered mechanism and engraved box for..."
Donuma store reviewsSee product reviews
M. L.
None
Purchased item
Bruna - Small Music Box without Stopper
"Thank you, and the nice packaging too."
D. T.
I had to pay extra for shipping to belgium
Border pay
Purchased item
Predefined Melody US
"Nice little music box"
L. C.
Nothing to tell, I wish there was a tad bit more communication between the last approval step and shipping- not that it was late, but the time frame was a huge stretch of time and I felt like I was just left to wonder, was it going to be 2, or 5 weeks.
Purchased item
Lova - Heart Music box with Mirror
"Gorgeous. Heavy wood, feels like quality wood..."
C. D.
Cedrick was kind, prompt and helpful to work with.
Purchased item
Predefined Melody US
"Cedrick was incredible in helping to answer m..."
N. R.
Ordering was pretty straightforward, easy enough. I wasn't aware that the options for engravings and music would come later, but I was reached out to early enough for all that information. I think my only wish or what I thought was that the jewelry box would be a little larger than what was received; but nonetheless, it was built extremely well and beautifully. I would order again in the future if given the chance.
Purchased item
Klarota - Jewelry Music Box
"I worked with Cedrick after I placed my order..."
J. B.
Easy process. Great customer service.
Purchased item
Ava - Music Box with Wedding Ring Pillow
"The process was easy. Chosing a custom song i..."
T. T.
Awesome
Purchased item
Ava - Music Box with Wedding Ring Pillow
"My custom song sounds great, there was good..."
K. B.
The website was easy to navigate and the wide range of customisation options had a lot of thought and detail put into them. Xx
Purchased item
Lova - Heart Music box with Mirror
"I got this as a gift for my partner with one..."
J. F.
Easy contact through email
Purchased item
Klarota - Jewelry Music Box
"It all came together alot faster then I thoug..."
M. O.
I really enjoyed the communication.
Purchased item
Bruna - Small Music Box without Stopper
"I ordered the custom melody box as a gift for..."
M. T.
Clean and easy
Purchased item
Mirra - Music Box with Mirror & Stopper
"It's so cool high quality!!"
P. G.
Excellent communications skills and customer service.
Purchased item
Lova - Heart Music box with Mirror
"Donuma provided excellent customer service to..."
M. B.
Product is nice and good quality. However, I had to pay $61 CAD extra upon delivery (Shipped to Canada). I see it is very briefly noted at the bottom of the Q&A. I am honestly disappointed that it was not made clear on the site when purchasing. It makes it seem like they wont tell you until you are stuck with it. So all please be aware. Also, if you are shipping directly to the gift recipient, they would need to pay to receive the gift.
Purchased item
Ava - Music Box with Wedding Ring Pillow
"Product is nice and good quality. However, I..."
P. S.
Great
Purchased item
Audio File Sample
"So kind and helpful! Thank you!"
A. S.
Easy, they walk you through to make sure everything is perfect!
Purchased item
Klarota - Jewelry Music Box
"Perfect for our anniversary!"
M. W.
Great service.
Purchased item
Mirra - Music Box with Mirror & Stopper
"Came quickly and looked great. Used the custo..."
A. H.
It was easy to navigate and the website, understand what I’m buying and what I needed to do. They even reached out to me to see if I wanted to engrave something because I didn’t write anything! The customer service is absolutely amazing! It shipped quicker than I expected.
Purchased item
Predefined Melody
"Being able to personalize a beautiful wooden..."
C. J.
They made it very easy, they communicated back, and are active in thinking of the best section of music in the custom boxes
Purchased item
Ava - Music Box with Wedding Ring Pillow
"It is beautiful and perfect. Exactly what I e..."
T. S.
Great customer service, helped me through the process of doing a custom design
Purchased item
Predefined Melody
"It made a beautiful and personal marriage pro..."
A. W.
.
Purchased item
Predefined Melody
"It is beautiful! I love it."
B. M.
From start to finish it was a great and easy process. Great quality!
Purchased item
Predefined Melody
"I loved this little melody in the music box"
Y. A.
I had such a great shopping experience and definitely recommend shopping with Donuma.
Purchased item
Predefined Melody
"I absolutely loved this music box !! It plays..."
D. G.
Everything about the website and the processes were very straightforward, easy, and well organized!
Purchased item
Naomi - Custom Song Music Box with Photo Frame
"Amazing quality all around. A very straightfo..."
C. C.
Slightly more clarity on engraving locations
Purchased item
Koola - Small Music Box with Photo Frame
"Got it for my girlfriend for our first christ..."
A. T.
Excellent customer service. I asked for a rush order and the gift arrived faster than I expected. Communication was great and fast.
Purchased item
Ava - Music Box with Wedding Ring Pillow
"I was so happy with this purchase! The music..."
K. Z.
Great
Purchased item
Bruna - Small Music Box without Stopper
"It was a great experience & the final product..."
C. W.
Easy to order. The correspondence was very quick. The shipping went swimmingly with no problems!
Purchased item
Lova - Heart Music box with Mirror
"My sister loved it! She loved the cute heart..."
C. K.
Quick and easy, will use again!
Purchased item
Lova - Heart Music box with Mirror
"Everything was perfect, thank you!"
E. J.
Amazing customer service! Wrote Mr back right away whenever I had a question and made sure I was happy with the melody and the engravings on the box as well.
Purchased item
Mirra - Music Box with Mirror & Stopper
"The music box is beyond what I expected!!! So..."
R. W.
Easy to use and understand. The customized process allowed me to visualize how it would look and it came out perfectly.
Purchased item
Ava - Music Box with Wedding Ring Pillow
"Well made and beautiful. The customized box w..."
S. M.
Fast shipping and a lot of information on the process until the delivery!
Purchased item
Ava - Music Box with Wedding Ring Pillow
"My wife was more than happy! Perfect, more th..."
M. S.
This was an amazing experience, the company provides updates and checks in with you before they go ahead with filling the order. Honestly amazing experience
Purchased item
Bruna - Small Music Box without Stopper
"This is easily one of the best gifts I’ve got..."
M. C.
Donuma had excellent customer service and were extremely responsive.
Purchased item
Klara - Jewelry Music Box
"Great product and service, would use for a th..."
T. T.
Easy to use website, great communication once ordered, all timely and quality.
Purchased item
Mirra - Music Box with Mirror & Stopper
"I got this for my daughter. It is great and..."
D. B.
Fast
Purchased item
Klara - Jewelry Music Box
"Perfect sound. Super fast production and del..."
I. H.
I loved it , but the shipping service wasn’t the best
Purchased item
Lova - Heart Music box with Mirror
"I absolutely loved it worth every penny howev..."
C. B.
So fast and easy, the custom song took no time at all and the customizations were so great. Everyone was so nice!
Purchased item
Bruna - Small Music Box without Stopper
"The team worked so fast converting my boyfrie..."
J. P.
Fast shipping, easy checkout
Purchased item
Ava - Music Box with Wedding Ring Pillow
"Beautiful wedding gift for my sister. She got..."
L. H.
good communication
Purchased item
Mirra - Music Box with Mirror & Stopper
"Love it! I was giving up on finding someone w..."
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