I ordered this item on August 14th and as of today (September 27th), the status is still, "Ordered." Horrible customer service. They did not respond to my inquires for over two and a half weeks (yet were still posting on social media). I reached out via email, the website, and on Instagram (DM and comments). They only responded after I disputed the charge with my bank. This experience was worse than the last I had with this company. I will not be giving them any more business and would not recommend them to anyone.