Let me start by saying: this is not a small local business anymore. It may have started as a mother-daughter operation, but it’s grown into something much more commercial—and it definitely feels that way.
When I reached out to customer service, I was contacted by multiple people who all gave me different answers. Communication was inconsistent and confusing. On top of that, everything is an extra charge—even things that many other shops include for free, like a proof of your order. For what I p