My original order got lost in the mail and I was a little upset. Waited about 3-4 weeks because I understood they were on back order shortly after I placed my order. It had been about a week or two past the last day it was set to arrive, so I reached out concerned about my order. FlameSpade got back to me the very next day and sent out a new order that same day! Arrived after only two weeks and they are in perfect condition. Despite this small bump, i'm very pleased with my experience.