The entire process took a long time,
from dispatching the order to finally refunding the amount.
There is a clear need to speed up and streamline your operations.
In addition, improve the overall finishing of your products. And focus more on the outsole material and designs/tread patterns, as the major durability concerns are related to that part of the shoe. Also add some 2-3.5 inches stacked sole sports and formal shoes/boots in your collection as you are lacking these options. Best wishes.