Website is easy to use. I didn’t deal with anyone there. And unfortunately if you don’t spend over $100 and must return something you need to pay for return shipping which cost over $25 for a jacket that was way too big in shoulders (I looked like a line backer), and it cost $99 so had to buy something else to get free shipping. Then also could not get a shipping label for return. Was not happy about either. But, other than thier lousy return policy, I like most of the things I have purchased from Danier.