I ordered a watch for my husband as a Christmas gift. When the first package arrived, the envelope was open and the watch was missing. In a panic I reached out to Akerfalk. Their customer service was first rate. They responded quickly and immediately offered to send a replacement while they investigated the matter. They kept me posted when the new watch shipped. It just arrived. It is beautiful. I would buy again for the quality of their work, but particularly for their outstanding customer service.