I ordered this dress/blazer in the beginning of December for NYE. When it arrived 2 weeks later, it was the wrong color/dress. I immediately emailed and customer services responded that the correct one would be sent out ASAP. After a week without getting a confirmation or tracking, I followed up. They told me they were not sending it without receiving the old one. Generally I understand this, however this was NOT my fault and I was hoping to still get the dress in time for NYE. This was now not happening. I asked for a refund, which they said they would offer. Again, after following up without receiving a refund (I waited 2 weeks), customer service said they were not refunding but sending out the new dress and sent me a tracking at that moment. Today is 1/21/26, the original order was placed 12/8/25. This is not some cheap fashion website, or so I thought. TERRIBLE EXPERIENCE