Mark M.
Terrible experience
Purchased item
Grill Brush w/ Scraper
"Took over a month to get absolutely the worst..."
Rescue store reviewsSee product reviews
Michelle L.
Awful customer service. Ridiculously slow delivery.
Purchased item
Grill Brush w/ Scraper
"Deliver it on time and respond to customer me..."
James B.
Makes a good gift too!
Purchased item
Rescue Gift Bundle
"It just works!"
James P.
Brushes were ordered 3 December, 2025; it’s 23 January, 2026 and still NO COMMUNICATION…..
Purchased item
Grill Brush
"COMMUNICATION, you would think as a company f..."
Kim P.
lead time was to long
Purchased item
Cleaning Heads
"long lead time missed as a gift"
Deborah H.
the water container and actual sponge brush did not come on time it was a Christmas gift, I was not too happy. We will see how it goes this summer.
Purchased item
Grill Rescue Handle
"came quickly"
Lori T.
experience was frustrating
Purchased item
Rescue Pro
"I ordered the product for a Christmas present..."
Kim C.
It works well
Purchased item
Double Up: 2 Handles + 4 Cleaning Heads
"My barbecue is a lot cleaner, thank you"
Barbara D.
No
Purchased item
Just For Me: 1 Handle + 2 Cleaning Heads (w/ Scraper)
"It was a gift to my husband. He didn’t even t..."
Brandon H.
Haven't even asked who recieved them.
Purchased item
Grill Brush w/ Scraper
"Ordered 2 the first week of December for Chri..."
Cori D.
Didn't receive order- could not get action from customer service.
Purchased item
Grill Brush
"Order never arrived. Tried to email with cust..."
Robert C.
Dissapointed
Purchased item
Rescue Grilling Gloves USA Edition
"Gloves smell like lighter fluid. Left in gara..."
Robert C.
Great product
Purchased item
Grill Brush w/ Scraper
"Love it"
James F.
No
Purchased item
Just For Me: 1 Handle + 2 Cleaning Heads
"Been using this product for a couple of years..."
Nicholas F.
Great
Purchased item
Grill Rescue Dunk Tank
"Great product"
Victor K.
Arrived in perfect condition. Works just like the tv ad !!!!
Purchased item
Cleaning Heads (w/ Scraper)
"The brush works like a dream. Best accessory..."
Colin S.
Fantastic service
Purchased item
Grill Rescue Dunk Tank
"Perfect for getting the brush wet with easy c..."
Robyn K.
Horrible customer service
Purchased item
For Me: 1 RESCUE PRO + 1 Dunk Tank
"Horrible Customer Service. I have purchased s..."
Lexy L.
Terrible customer service. I would never order again
Purchased item
Ultimate Grilling Enthusiast pack
"I ordered over Black Friday and still didn’t..."
Kathy M.
They need to find a new shipping company! A month to receive a product which was shipped in the US is just crazy. Do Better!
Purchased item
Grill Brush
"Ridiculous shipping time! I believe it took a..."
Tami F.
No
Purchased item
Grill Grate Brush w/ Scraper
"I bought as a gift. Everyone is anxious to us..."
Andy H.
Would be 5 stars if item wasn’t missing
Purchased item
Rescue Gift Bundle
"I love it but I did not receive the extra cle..."
Hallie S.
Get better customer service.
Purchased item
Grill Brush w/ Scraper
"The items I ordered took weeks to arrive...I..."
William G.
Easy ordering process
Purchased item
Cleaning Heads
"Best product for cleaning your grill."
Jonathan P.
Wish I'd found them sooner.
Purchased item
Grill Grate Replacement Head
"Ordered replacements. Thats it!"
Janice B.
Couldn’t be a worse company!
Purchased item
Rescue Pro
"First of all, mail out on time. Second, I can..."
Charlie C.
Not at this time
Purchased item
Just For Me: 1 Handle + 2 Cleaning Heads
"Great product at a great price"
Pamela H.
Not good customer service. Have not received my 2 brushes yet that were orderd on Nov 30th.
Purchased item
Grill Brush w/ Scraper
"I ordered 2 of the brushes on November 30 and..."
Thomas L.
Got the pro. Works Great!
Purchased item
Rescue Pro
"We love the pro. Love it so much that we boug..."
Cynthia R.
No customer service available. I paid for my order on Nov 30 & it is now mid-Jan and products have not arrived. No phone number to call...no online chat...and no response to the email address provided on their website.
Purchased item
Grill Brush Hanger
"Placed order Nov. 30; credit card charged for..."
Rich L.
Please cancel subscription
Purchased item
Cleaning Heads 40.00% Off Auto renew
"It’s gross
Hard to clean and doesnt clean th..."
Krissy A.
I ordered the cleaning head at the time I ordered the rescue pro, it is 6 weeks later and I have still yet to receive the cleaning head. I’ve reached out several times only to get a generic response back that solves nothing.
Purchased item
Rescue Pro
"Gave as a Christmas gift and received a great..."
Ellen M.
No.
Purchased item
Grill Brush w/ Scraper
"It was a Christmas present for my nephew. He’..."
Larry D.
Better communication
Purchased item
Grill Brush
"We purchased two for our sons, but it took al..."
Jeanette D.
Please see my previous response.
Purchased item
Grill Rescue Dunk Tank
"You could improve by providing a way to commu..."
Lori D.
terrible. I returned my order and never got a refund
Purchased item
Blue Forever Sponge - 2 Pack
"have better customer service"
Jean Y.
X
Purchased item
Grill Brush w/ Scraper
"You should be ashamed & out of business ! Ne..."
Pamela F.
Your customer service and fulfillment is hurting your brand. Based on Facebook comments, I am not alone, and my experience isn't a fluke. Poor customer service can tank a brand. I hope you care more bout your product than to let that happen.
Purchased item
Rescue Pro
"The product itself is good, but the company'..."
Colleen K.
A little pricey.
Purchased item
Just For Me: 1 Handle + 2 Cleaning Heads (w/ Scraper)
"The packaging could have been better. No info..."
Craig L.
Send the last item that I ordered, please.
Purchased item
Grill Brush Hanger
"I love all the products but have issues with..."
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