Besrey store reviewsSee product reviews

Easy and shorts time, nice Service via Email

Brilliant

Didn’t receive my item. I wouldn’t recommend this company

I’d never heard of this brand but love our bassinet

I don’t give it 5 stars because the first order was lost, but when I contacted support, they solved it immediately by sending me another one in record time.

Ordered a needed tricycle part to keep the rear wheels aligned and it arrived.

Easy to find items i was looking for. Nice lay out on Website.

It was quick and easy.

Excellent customer service

Easy to use website. Good product details.

Product was easy to find, reasonably priced but took longer than expected to arrive.

Fast & Simple

Easy to order

My son love it

good!

Service very good

Product Delayed and Disappointing Customer Service I purchased this product as a Christmas gift for my nephew that lives out of the country. I was hoping for a smooth experience, but unfortunately, things went south quickly. First, I received an email informing that the product had arrived. This would be a couple of days before it was expected. I was excited to get to the product, but for my surprise it was nowhere to be found. Aince i have cameras, I knew no one had stolen it, so I started asking neighbors around for the missing package. I then called customer service and was informed that the tracking number they gave me was wrong and that the product was missing. They would contact the sector responsible for it and call me back next morning. It never happened so I had to call again the next day. Apparently the product arrived at a location in California. I am in Philadelphia. I called again asking to cancel it, since at that point, I wasn’t sire it would arrive in time for my out of the country trip and I would have to buy something else somewhere else for my nephew. They informed they couldn’t cancel it, but I could receive and return it. I received the package 1 day before i left (which was 3 days after the expected delivery date), well past the expected delivery date. I then contacted them asking for a label to return it. They informed that i had to pay for shipping costs. I understand that delays can happen, but what really disappointed me was the company’s response. Since it was late, I no longer needed it and wanted to return it. However, instead of offering to cover the return shipping as a goodwill gesture (especially since the delay was their fault), they insisted that I pay for shipping it back. The cost for shipping it back (the shipping address is in California and i am in Philadelphia)is more than the price i paid for the product. This whole experience left a bad taste in my mouth. I shouldn’t have to bear the cost of returning an item that arrived late through no fault of my own. It feels unfair and dismissive of the customer’s but the poor customer service overshadowed it. I would hesitate to order from this company again unless they improve how they handle delays and returns. After many emails sent out with no response back from them, my last resort is to contact small claims court and hope not to get more screwed over than i already am.

Ok

Shipment arrived on time, product was exactly as promoted.

Great

I reached out to Besrey about how the mattress is not waterproof and never heard back

All went well.

Easy to order

Came quickly

Easy to use website and quick delivery.

Website was easy to use and the order was placed without any problems.

Perfect!

Fast a customer was very good. Had a problem with the order an the fixed it with in a day

A little slow on delivery but quite attentive!

Super prompt response.

Perfect

Excellent

Great shopping and shipping!

È dinamico e mio figlio lo usa anche in casa

Very easy, great experience. Fast shipping

Easy

El sevicio ha sido rápido.

Bellissima casetta tenda, mia figlia è stata super contenta di averla ricevuta!

Muy contento con la compra y envío rápido solo tardo 2 días.

Shopping was easy but the box was damaged the cradle came in. I was in touch with Besrey and they were very accommodating. Luckily the cradle was not damaged.