The customer service of this brand is atrocious. After finding out the presence of controversial parabens in these products, I reached out immediately after placing the order for cancellation of my purchase. They ignored my emails and proceeded to ship out the order.
Now, after a week of emailing the support email for help with the return process, I was completely ignored.
I discovered chat support and connected with Veronica. She responded at first, and disconnected one second later.