Stephen H.
Paid for nothing but bad service.
Purchased item
Galaxy Enchanted Rose Dome
"I ordered an item, paid extra for express sam..."
Luxe Bouquet store reviewsSee product reviews
Jamie J.
Very easy process.
Purchased item
24K Gold Dipped Rose - Red
"Was a wonderful gift to give to someone speci..."
Sharon R.
Beautifully presented and great shipping service
Purchased item
Mini Forever Sunflower
"The flower was too big for the case"
Jason Y.
I ordered roses expecting a beautiful arrangement, but what I received was a disaster. The flowers had fallen out of the box, many were cracked, and some were completely damaged. As frustrating as that was, the real disappointment came from the customer service, if you can even call it that. I sent two emails, multiple online messages, and waited over two and a half weeks and NOT a single response. Their policy claims they offer replacements or refunds for damaged deliveries, but good luck even
Purchased item
Medium Round Everlasting Rose Box
"I ordered roses expecting a beautiful arrange..."
Joel G.
perfect
Purchased item
Galaxy Enchanted Rose Dome
"good product arrived quicker than expected wa..."
Christine L.
Fantastic
Purchased item
Mini Forever Sunflower
"she was very delighted to receive her gift...."
Dylan R.
Quick delivery and no damage
Purchased item
24K Gold Dipped Rose - Red
"My partner absolutely loved it."
Naomi S.
Extremely Bad Service!!
I had ordered the previous night for Valentine’s Day and even paid $59 extra for same day delivery to an office in Sydney CBD.
The delivery driver eta said 3pm, then 4:30, then 5:30, then 6pm. I had to wait over an hour on the street with my partner for a valentines gift that cost over $300 stressing it wouldn’t even arrive. The delivery driver was carrying both her gift and another in his hands and gave it to us on the side of the road. This also made us late to dinner
Purchased item
The Everlasting Rose - Red
"TERRIBLE!!
I had ordered the night before Va..."
Bruno G.
Good easy to navigate
Purchased item
Galaxy Enchanted Rose Dome
"Fast and reliable delivery just in time"
Robert S.
The only reason I bought this was for the "guaranteed delivery" for Valentine's Day stated twice on their website. It came 3 days late with no communication at all. I've been trying to contact them for a refund for 2 weeks and have had no response from anyone. I've tried 3 different emails on Luxe's website and the phone number on the box which goes straight to voicemail. All I get in return are marketing emails.
$250 and this is the level of customer service you get. Not acceptable at all.
Purchased item
The Everlasting Rose - Red
"Ordered for Valentine's Day with "guaranteed..."
Brendon D.
Quick and simple beautiful products and amazing quality highly recommend!!!
Purchased item
Red Rose Bear (Pink Heart) - 40cm
"It was beautiful my partner absolutely loved..."
Zac P.
It was great
Purchased item
Romeo Bear
"It was great, amazing communication"
Mehtab X.
Pretty disappointed!! Ordered a flowers a week ago before valentines, they delivered after three weeks, even they mentioned it will deliver a day before valentines, sorryy but it’s truth
Purchased item
Long Stemmed Roses Box - Everlasting Roses
"Pretty disappointing!! About their shipping m..."
Timothy W.
Shit
Purchased item
Silk Rose Petals - 120 Red Petals
"4 days late missed Valentine’s Day so was poi..."
Jamie D.
👍
Purchased item
The Everlasting Rose - Red
"Excellent product and delivered ahead of time..."
David R.
Just don't. Look elsewhere
Purchased item
Red Enchanted Rose Dome
"Just looks cheap and Chinese. Don't like it f..."
Manpreet S.
Great experience with this company.
Purchased item
Silk Rose Petals - Red (600 Petals)
"Amazing roses!!!"
Adam M.
Good selection of products that cover different budgets and very easy to order
Purchased item
The Everlasting Duo - Red Roses
"Absolutely loved them, they look amazing ❤️"
Tarkan T.
2 weeks later and still haven't received delivery. Very unhappy
Purchased item
Romeo Bear
"Still have not received the delivery 2 weeks..."
Jamie M.
As per last message. Customer service was extremely poor
Purchased item
The Everlasting Rose - Red
"Customer service is poor, product was great b..."
Callum H.
she loved it
Purchased item
Romeo Bear
"she loved it"
Tan Thinh L.
Fast and easy
Purchased item
Mini Everlasting Rose - Red
"The missus lived it and really appreicated th..."
Rikesh R.
Easy as… quick delivery..
Purchased item
Galaxy Enchanted Rose Dome
"Looks brilliant. Very eye catching.."
Lucas P.
Really nice team
Purchased item
Le Petit Box
"The best flowers I have ever purchased! Would..."
Alexandros C.
as said earlier
Purchased item
Grand Everlasting Rose Box - Red Roses
"Great product - terrible experience overall...."
Steven U.
.
Purchased item
The Everlasting Rose - Red
"."
Jesse K.
Easy and convenient.
Purchased item
24K Gold Dipped Rose - Green
"The gift was absolutely beautiful and perfect..."
Jin K.
Delivery was faster than I expected.
Purchased item
Red Enchanted Rose Dome
"Overall, nice quality, but for that price I w..."
Hayden N.
Easy to shop with. Only didn’t come with the customised message I wrote.
Purchased item
Mini White Rose Bear - 25cm (Free Gift Box)
"Loved the bear but it didn’t come with the me..."
Jarrod B.
Extremely easy and fast
Purchased item
Purple Rose Bear - 40cm
"I got this for my partner for Valentine’s Day..."
Stephanie P.
Great experience shopping with Luxe Bouquet and highly recommend
Purchased item
Mini Everlasting Rose - Red
"Bought this as a gift for a birthday. Fantast..."
Jon-mark P.
.
Purchased item
Galaxy Enchanted Rose Dome - Red
"I like the product though it was delivered 3..."
Breanna W.
Ruined the gift no greeting card which I had paid for never purchase from this site again
Purchased item
Red Enchanted Rose Dome
"Fucked my order up never received the greetin..."
Iain B.
I got it in a decent time frame
Purchased item
Red Enchanted Rose Dome
"What i got was a gift
And my partner absolut..."
Robert C.
Never received my order, still no delivery and no contact or replys from your end by email very dissapointing
Purchased item
Mini Pink Rose Bear - 25cm (Free Gift Box)
"Never received it"
Akolde M.
So good
Purchased item
Mini Everlasting Rose - Red
"Unreal quality and package great gift"
Stephen J.
Easy to order
Purchased item
Small Forever Love Heart Box
"Great product! My wife loved it, and it arriv..."
Peter M.
Easy to use website and a perfect option for leaving notes on the bouquets. Wife really loved it
Purchased item
Grand Everlasting Rose Box - Red Roses
"Swift shipping and really impressed with the..."
Nev B.
My Valentines Day present was delivered 2 days early.
Purchased item
Galaxy Enchanted Rose Dome - Red
"I asked for this to be delivered on Valentine..."
James L.
Arrived on time
Purchased item
I Love You Everlasting Acrylic Rose Box
"Ordered this amazing gift for my wife she was..."
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