My first order placed in May didn’t arrive. I called the Trybello number listed, I went on the website for live chat. Live chat didn’t exist. When I sent emails to customer care it took 2-3 days to get a response. After weeks I was finally told my order would be replaced, but then the product was out of stock. Nothing about this process has gone smoothly. I like the product, but think your customer care department needs an overhaul.