The hair helper spray arrived on time and I was able to use it right away. Also ordered three bottles of shampoo and they did not arrive for almost 2 months. There were many emails with Customer Service back-and-forth where I expressly told them to cancel the order and they never did. The shampoo did arrive, but by then I'd already use the spray for a while and not sure the spray has helped that much. The thought was to use both of them at the same time, but that did not happen.