I am writing regarding my order placed on 01/16/2026. After noticing that the package had been stagnant in Seattle, WA, I contacted your company and received one response. Since then, I have not received any further updates despite following up.
This item was intended to be a Valentine’s Day gift, and unfortunately, it never arrived. Due to the lack of resolution and communication, I am requesting either a full refund or that a replacement order be sent promptly.