I receive a coupon for significant amount off of your rucksack. I placed the order and it would not go through the first two times. It finally goes through and then never ships. After 12 days and multiple emails to your company with little to no response I had to cancel the payment. Then somehow miraculously I get an immediate response once the payment was canceled and then I get these non-stop follow-ups asking me how much I enjoy your product??? To this day no one from your company has called