I placed an order November 14, and when I went to pick it up from the post office, the box was badly damaged with a gaping hole, which the nuts could have fallen out of. I refused the package, and sent an email to Sincerely Nuts to let them know what happened. After multiple emails, I have not gotten reply. I am unable to get a hold of anyone when I call. Needless to say, I have not gotten a refund or an offer to replace the items.