Cosmos store reviewsSee product reviews

Friendly and great communication!

Fake Chinese products

Came with a nice soft case but will probably want a hard case to protect the metal.

👍

Customer communication could be better

I LOVE this beautiful hand pan!

No

N

It was shipped well, packaged well, on time, great price.

They are scammers i have not received the item.

Never received drums or answers from company

Good price, reasonable delivery time.

Scam shop. I payed they didnt send it.

I ordered my handpan on November 20 and he label for shipping on November 22. After several days, there was no tracking number and I started communicating about it. I sent several messages that no one responded to. The first message I received was on November 30. This message said that it was handed over to UPS already and that it would arrive December 7. No tracking was updated and I messaged several times and finally heard back on December 2 and they acknowledged that it was never sent. I was told that it was going to be sent right away and that they would communicate every step of the way. It still hadn't shipped by December 4, so I communicated that I wanted a refund. No one responded. I contacted my bank to dispute the charge. I have never heard anything from anyone since then. I now see it has shipped December 11th and it will arrive tomorrow. I cannot tell you anything about it. I don't want any products from a company with such poor service. No one has ever answered the phone or responded to messages I sent. Now the phone just hangs up if I call. I also bought this because you say you are a small company in Colorado, which is clearly a lie. Your Colorado address is s shipping service. I have refrained form reporting your business or posting this information online. However, I feel that I need to. The lack of response is unacceptable.

I would probably like it a bit more if I actually got what I ordered and paid for.

Straightforward

Colis toujours pas recu tres inquiete

I never got the item but had to pay for it

Terrible customer service.

Great customer service!

Fast and well packaged.

Very ensuring and helpful customer service.

Received item in a fairly timely matter.. about a month. I realize it probably had to be crafted, so no biggie

Fast & good

Great communication...

Purchase was easy, my handpan came to United States, other than getting through customs (that has to be a US thing) the experience was great, and the tracking and communication was all there

Never got my Handpan but they kept my money

Timely arrival and lived up to expectations

Absolutely ignore you and anything you may have a concern with.....you mean nothing to these people.

There was some misunderstanding upon initial delivery. The problem was solved, and it was redelivered successfully.

I didn't expect to wait a month for my purchase.

No issues and they were helpful with answering the questions I had, thank you so much.

After unpacking the goods, to which there are no complaints, as well as to the general appearance of a well-packed product, I received a poor quality instrument: three notes do not correspond at all to the declared characteristics. I recorded a video, sent a request to the company, wrote in all chats, according to the company's policy, and after 14 days no one contacted me. I will in every way contribute to the initiative to leave negative reviews about this manufacturer in the future.

I never received my hand pan drum!!!!

In my opinion . I would never ever ever order from this company ever! again unless you are sure you don’t want a return . There is a VOID of nothingness and no one to contact ! Fake numbers and unanswered contacts and emails . So frustrating! I ordered here instead of Amazon . Well don’t bother they don’t reply . I am sorry I tried to support small business.

Received my handpan defective with two notes which are very flat and am now receiving a hard time by the company in my attempts to have this issue resolved. Definitely do not recommend. You cannot get a hold of anyone on the phone and “email tag” game got old very quick. Will be filing a report with the better business bureau and calling in the archangels to deal with this business internally for their lack of interest with my case. After reading similar cases on Reddit, it appears this company has a rap sheet of sending out defective drums, probably just sending out defective drums which have already been returned and attempted to repair unsuccessfully. No worries, as an angelic medium, the archangels of wrath respond readily to my petitions, and I am on the precipice of unleashing the angels to deal with the company internally since they appear to have a corrupt scamming business model.

Thank you

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Quality was trash handpan is Out Of Tune not worth the money spent I would like a refund

Shipping was a hassle and took way longer then it said it would