I was so excited to get my JuvaBun. I was so happy to see how beautiful it was and could not believe how well it matched my natural hair. Unfortunately, it was a huge let down to find that the Velcro strap was not long enough to wrap around my ponytail and securely fasten it to my hair. It was a bigger let down to find out they had no offer to fix the problem and it was ok for me to just be a dissatisfied customer. They make a wonderful product that turned out to be completely useless to me.