will raise to 5-stars if they approve my return considering the website said these would fit my fridge but they are not the right filters
***UPDATE** Customer service was very prompt in reply and very good with descriptive/detailed communication. Did not authorize return but are replacing with (6) of the filter that fits my fridge. They also described prompt fulfillment of the replacement.
They have been above expected so changing my review from 1(*) to 5(*) given the very good service post sale