Quick response to inquiries and delivery is usually excellent, with a few melting issues in the past. I do think the staff should be more consistent on the vegan vs. vegetarian/non-dairy. Vegan dumplings should be labeled as such, or plant-based, and not assumed to be vegan if using oat milk. There are other ingredients that can contaminate and it's not clear unless it's stated. It would be nice for customers to know from looking at the site, and not have email exchanges with staff that don't seem to understand vegan items.