I will be completely honest with you in that although the artwork was nice, the lacking in customer service convinced me that purchasing from you all in the future will not be happening and your teams words could NOT be trusted. It equaled a total lack of integrity. It took almost month in a half after me reaching out a handful of times for status on my order to THEN be informed about what was going one with your printers. Even then, I was told the print would be sent out that week and I heard nothing again. It took me reaching out to my bank to investigate the charge since I didn’t hear from your team yet again. It took THIS for the piece to FINALLY be sent out. It was irritating and exhausting.
What was even more sad was that at the end of it all, there was no communication from your customer service team again after that. No apology or follow up. Your customer service team consistently had zero proactive communication to build trust with me as a new customer. I’ve been in customer service for well over 15 years and that experience is absolutely unacceptable.