I paid for second day air, even though the order form stated that it would be delivered by Mother's day. When I tracked the shipment, I was told by Family Gifts that the shipment was delayed by UPS. When contacting UPS on Monday, they stated that they did not have the package yet???? I had to request several times to refund my 2nd day air payment. When I attempted to talk with a real person about the shipping issues, I learned that was not an option?? Disappointed!!