I've always been pleased with the handmade heifer and have spent thousands with them. Until I had an issue and they weren't willing to fix it unless i mailed the blanket back to them and have their seamstress sew it and send it back. I didn't have time to wait for that and having spent just $700 the week before I emailed with the issue, I'd figure they would be more helpful. Also very slow response. They lost a customer. Too many minky companies to stick with one that doesn't care.