It took a bit to get an A to my Q about the contrasting crotch panel, but once I was on their radar, the communication was great. Last year, however, I did have a Q about the fit of my black pair and was asked to send a photo so Blake could chime in. I never heard back. At the end of the day, I realized I was happy with the fit so it was a moot point and I've came back for a second purchase - and might make a third - but maybe there are tweaks that could be made to the customer facing side?