Lolly Hood store reviewsSee product reviews

Probably the worst shopping experience ever. I’ve had zero contact since my initial enquiry as to where my order is.

Did not receive any of the items purchased, cost me $50 & paid for express!!! Extremely disappointed

Been over month... Still yet to receive my products ... Never again will I deal with this company unless contacted in person... I have sent emails and messages by the chat and get no responses... I want my $80 worth of lollies delivers or refunded... Your company is clearly a scam and will be reported to the ACCC and International ombudsman

Didn’t receive delivery and no response to emails

It's been almost two months and I still haven't received my order considering I paid for express shipping.

Haven't recieved my order. Merchant connot be contacted, does not reply to emails or voucemail messages. No communication, except via payment service when I raised a report.

As previously wrote. Ordered 6 weeks ago, order hasn't arrived. Lack of communication as 2 emails ignored.

No worries everything was fine

NEVER RECEIVED IT!

Hi there, I’ve just received order 2026 and I feel disappointed. We paid extra for express delivery and when we’ve ordered with other online companies; their standard delivery has been faster than this. Also, I understand that sometimes there is a particular flavour missing; but to simply replace it with another random flavour without asking us is not good. For example, we ordered a calypso paradise punch lemonade; but received triple melon lemonade, we all hate this flavour and no one drinks it. You should ask us what flavour we would like instead, rather than assuming. We also received 2 sunkist cherry limeade instead of what we ordered (sunkist cherry lemonade). Also as well, the sunkist grape is missing all together, no replacement no nothing. I know this may seem trivial to you but after waiting 2 weeks for this delivery and having 4 mistakes like this happen on our first delivery (of what I was hoping to be many deliveries); I think you can see why we feel let down. Please let me know what you can do in this instance. Andrew

You never sent my order, never responded to messages or emails, until I disputed with Afterpay, then suddenly I get a response. But even that was just for you to print a label. I then needed to dispute it again

Took my money and then nothing. No order received. No emails answered. No calls taken. Fake Sendle tracking number created but no parcel was ever collected to be delivered . Questions sent via all platforms and social media are ignored. THIS PLACE IS A COMPLETE SCAM!!

It took 7 weeks to arrive

No comments.

Piss poor communication Took nearly 4 weeks to get to me

Great communication, pricing. And products.

Didn’t reply to emails regarding my order. It’s been 16 days and it is still not showing as shipped.

Good service but Fanta can looks like it might pop

Ease of website! Easy transaction, not too much drama!

Disappointed with shipping time and care

Very poor service. Paid extra for express delivery but still waiting 9 days later. No reply to my emails.

Great delivery service and communication

Appalling. Likely scam. Seeking refund.

Awful customer service, package say it was ‘shipped’ over two weeks ago but was never dropped at courier

Can't tell of its any good still awaiting parcel, I paid for express and took the over a week to give to yhe delivery company and then when I rang them they stated it was not sent expressed it was sent as standard. I have email multiple times and still no answer Paid for services and it was sub par Not ordering from here again

Lilly Hood - I have not received this order that was placed 11 days ago. I opted for express post. The tracking details indicate the item has not been picked up by the courier. I am disappointed and think this is unacceptable. I am requesting a full refund please

Very bad experience still l haven’t received my order after 22 days

Hopeless. According to the data (07-Nov-24), they haven't sent the order which was ordered in September. Sendle tracking number: SN368MB "Awaiting the parcel at the drop off location."

Absolutely terrible - would never deal with them again. Didn't even receive the product. They provided no evidence of even sending the order.

Ordered, hasn't shipped in over 3 weeks! No replies to emails or web form submissions. Horrible customer service!

Very good variety