Susan C.Verified
Great correspondence by email!
Purchased item
24'' Built-in Electric Wall Oven - 5 Cooking Functions
"I was suprisingly pleased by your company's i..."
ThermoMate store reviewsSee product reviews
Stephanie N.Verified
Put in what I needed
Purchased item
Thermomate 6.5 Gallon Electric Point of Use Water Heater - 120V
"Heats up fast"
Alberto V.Verified
Ok
Purchased item
4.05 GPM Residential Natural Gas Tankless Water Heater
"After a hour of use stop working"
Annette B.Verified
Ordering was easy and shipping was quick
Purchased item
Thermomate 1.3 Gallon Electric Point of Use Water Heater - 120V
"Should have ordered a larger capacity."
Bill L.Verified
Nothing to share. Ordered , shipped and received. Very well packaged!
Purchased item
Thermomate 4.0 Gallon Electric Point of Use Water Heater - 120V
"Working great. Seems to be a good quality wat..."
Walter T.Verified
Shipped quickly, competitive pricing
Purchased item
Thermomate Tankless Electric Water Heater for Sink Faucet - 208~240V | 6kW
"Very compact & Works fine, but quickly gets o..."
Gregory S.Verified
Great
Purchased item
Thermomate 4.0 Gallon Electric Point of Use Water Heater - 120V
"Just what I want. Works fine."
Leonard C.Verified
Nice
Purchased item
Thermomate 1.3 Gallon Electric Point of Use Water Heater - 120V
"It's a good hot water heater"
Rob H.Verified
Poor customer service
Purchased item
Thermomate 1.3 Gallon Electric Point of Use Water Heater - 120V
"Terrible experience. Wouldn't fit in the spa..."
Joel F.Verified
Order took to long to ship.
Purchased item
Tankless Electric On Demand Instant Hot Water Heater - 240V | 18kW
"It took too long to ship. Other than that, al..."
Mary F.Verified
Do Not Buy from Thermomate! They do not follow their return policy. They refuse to allow you to do a return. They insist you show them videos and state that no where in their return policy.
Purchased item
Tankless Electric On Demand Hot Water Heater - 120V | 4.5kW
"The product does not work. Thermomate is not..."
Edward W.Verified
Did not receive product as shown on website.
Purchased item
12‘’ Induction Cooktop w/ 2 Boost Burners
"Product ordered was not the product sent.
Ver..."
Victoria P.Verified
.
Purchased item
24'' Built-in Electric Wall Oven - 5 Cooking Functions
"Perfect upgrade from my 1980 oven!"
Sherry H.Verified
Excellent
Purchased item
Thermomate Tankless Electric Water Heater for Sink Faucet - 208~240V | 6kW
"Smooth transition of an exchange and excellen..."
Gary B.Verified
Received oven exactly one week from initial order which was pretty quick, but the logistic service used did not furnish a tracking number, so I got it when I got it.
Purchased item
24'' Built-in Electric Wall Oven - 5 Cooking Functions
"Oven cooks well and all controls function as..."
Horace S.Verified
No problems Received in just a few days
Purchased item
Tankless Electric On Demand Hot Water Heater - 120V | 3.5kW
"Run with very low volume get only warm water"
Carolyn M.Verified
Item returned
Purchased item
Electric Outdoor Patio Heater - 1500W w/ Low Glare Schott Glass
"The item was returned! The online information..."
James G.Verified
Took too long to receive part.
Purchased item
Outlet Temperature Sensor
"Replaced water heater with a AOSmith Hybrid b..."
Jenna L.Verified
Already sent a totally negative review! Your Customer service is atrocious!
Purchased item
24'' Built-in Convection Gas Wall Oven - 5 Cooking Functions
"Thermomate sent us two wall ovens, yes -one a..."
Chester O.Verified
Fast and quick delivery
Purchased item
Tankless Electric On Demand Instant Hot Water Heater - 240V | 11kW
"Seems to work well i only have shower and sin..."
Steve K.Verified
A difficult company to work for. When I try to return a product, they made it very difficult.
Purchased item
1.32 Gallon Point of Use Mini Tank Electric Water Heater w/ UL Listed - 120V
"Bad experience. Needed to return product due..."
John I J.Verified
Quic service, affordable price
Purchased item
Tankless Electric On Demand Instant Hot Water Heater - 240V | 11kW
"It's still in the box. I am 80 years old and..."
Paul A.Verified
DOES NOT SHIP SAME DAY AS STATED ON THE WEBSITE. DOES NOT HAVE ACCURATE QUICK RESPONSIVE CUSTOMER SERVICE. DOES NOT ACCEPT FAULT IN THEIR SYSTEM. HORRIBLE SERVICE
Purchased item
Tankless Electric On Demand Instant Hot Water Heater - 240V | 18kW
"This has been a horrible experience with this..."
Timothy H.Verified
Does not have enough water for the entire house
Purchased item
Tankless Electric On Demand Instant Hot Water Heater - 240V | 11kW
"Does not have enough hot water for the entire..."
Richard N.Verified
4 stars for communication, but return process for unopened unit ordered by mistake is cumbersome and lengthy, even after follow-up calls which verified correct submission.
Purchased item
Thermomate Tankless Electric Water Heater for Sink Faucet - 208~240V | 6kW
"Unit is very compact and easy to install. It..."
William W.Verified
Fast shipping, easy install
Purchased item
Thermomate Tankless Electric Water Heater for Sink Faucet - 208~240V | 6kW
"Works great, easy install highly recommended...."
Michael G.Verified
Wrong item was shipped. Asked for return instructions. Issue has not been resolved.
Purchased item
ACC Fee
"Received wrong item, asked for return instruc..."
Christopher W.Verified
Great gave me discount and sale price
Purchased item
Tankless Electric On Demand Instant Hot Water Heater - 240V | 18kW
"So far so good, flip on the power worked perf..."
Sylvia K.Verified
Great Experience!
Purchased item
Electric Outdoor/Indoor Patio Heater - 1500W 8 Heating Levels & Timer
"We have been using them non stop this winter...."
Tim E.Verified
The return policy is definitely in the advantage of the company. An item can only be returned if ew and unopened. Once you open it and find out it does not work for the needed area, the product can not be returned, even if used long enough to know it will not work for your need.
Purchased item
Electric Outdoor Patio Heater - 1500W w/ Low Glare Schott Glass
"It seems like a great unit if used for indoor..."
Dennis E.Verified
Placing the order was easy and shipping was fast.
Purchased item
Tankless Electric On Demand Instant Hot Water Heater - 240V | 11kW
"I wanted something to supply hot water for a..."
Scotty C.Verified
????????????
Purchased item
Thermomate 24 Inch Built-in Sensor Touch Ceramic Electric Cooktop
"I have not recived it yet. Where is it?"
William T.Verified
Sales info left off crucial information. Above unit clearance of 9 inches made it not fit. Cord length all Not disclosed.
Purchased item
Thermomate 1.3 Gallon Electric Point of Use Water Heater - 120V
"Cord too short, no obvious way to change it...."
Dan F.Verified
Was able to get a replacement part for a water heater.
Purchased item
Shipping Fee
"Thanks for sending my the valve replacement a..."
James A.Verified
I actually had to ask where to find the parts that I needed should be a little simpler
Purchased item
Outlet Temperature Sensor
"The part was exactly what I needed the only t..."
Lance B.Verified
Easy
Purchased item
Electric Outdoor/Indoor Patio Heater - 1500W 8 Heating Levels & Timer
"Not as hot as I would like, but efficient and..."
Drew R.Verified
Smooth purchase. Fast shipping. 100% satisfied!
Purchased item
Thermomate Tankless Electric Water Heater for Sink Faucet - 208~240V | 6kW
"Needed a replacement tankless water heater so..."
Linda P.Verified
Wish shipping/delivery was quicker
Purchased item
Electric Outdoor/Indoor Patio Heater - 1500W 8 Heating Levels & Timer
"So far so good. We really love this heater! I..."
Kathleen G.Verified
Easy no issues or problems
Purchased item
Thermomate 18,000 BTU Portable LP Gas Heater - 3 Power Settings
"I have 5 Mr Buddys and none of them work corr..."
Action C.Verified
Easy, Easy.
Purchased item
Thermomate 1.3 Gallon Electric Point of Use Water Heater - 120V
"So far, it's working perfectly! I love being..."
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