Stride store reviewsSee product reviews

simple, easy and timely.

We had a little hang-up with our local post office and delivery. Stride jumped in to send me a replacement pair immediately, even though they were not at fault in any way. This was wonderful!

Yes , they just didn't work at all for me

Very easy experience, repeat order changes were a tad bit confusing but no issues at all

Great Customer Service. Very caring people.

They're easy to do business with and they offer a great product.

I had some difficulty navigating the website for my "buy again". Customer service was a great help -- timely and accommodating.

I love the product!

My shopping experience with Stride was quick and easy.

Easy peasy

Whenever I ask questions the customer service team was prompt in responding back and very helpful. I accidentally ordered a second pair and wrote them and got a prompt refund. Thank you!

Great customer service and prompt replies on emails.

Great Product!

The scanning process with very smooth, the communication with the team was very prompt and courteous, and the product is excellent. We'll definitely be purchasing additional Stride insoles as needed in the future.

Very professional, and very fast service. Definitely will buy my second pair from these folks.

Love the experience of doing everything electronically! I have been to podiatrists and used the box of whatever method. It takes too long, too much hassle.

So easy to navigate! Customer support is available and responds timely with any questions or concerns voiced.

When I had a question and emailed them , their response was almost immediate. Working with this company was easy.

Excellent , quick turnaround

I was a little confused by the ordering process - but I reached out via email and received a response, from a human, almost immediately! So rare these days! Customer service sends prompt, kind, clear emails.

The process of creating the scan for my Stride soles custom orthotics was simple and quick. A short video of my gait and my questionnaire responses helped the team craft excellent custom orthotics for me!

Easy experience, and painless shipping!

Quick delivery and a fast response to a question on shipping. Seems like a great company.

Good

UX is pretty good, but could use a little work for repeat customers.

The shopping experience was easy and convenient. Great experience!!

Delivery time too long

Easy ordered process and great communication team!

Stride Soles have completely changed the way I run. I’ve tried expensive custom orthotics before, but nothing has come close to what these inserts have done for me—and at a fraction of the cost. From the first run, I could feel the difference. My stride felt smoother, my feet were supported in all the right places, and the usual aches I used to get after long runs disappeared. These soles are durable, comfortable, and incredibly easy to use. They fit right into my running shoes with no adjustments, and they hold up even after heavy weekly mileage. What I love most is that they help keep me injury-free. I’ve struggled with small issues in the past, but since switching to Stride, I’ve been able to train harder and recover faster. I’m honestly blown away by the quality, especially compared to much more expensive options. Stride Soles give you elite-level support without the elite-level price tag. As a repeat customer, I can say with confidence that I won’t go anywhere else. These are the only insoles I trust for my training, racing, and everyday running. If you’re a runner who wants to feel better, run better, and stay injury-free, get Stride Soles. They’re a complete game changer.

I found it difficult to just place a repeat order, had to retake the quiz etc.

In home instead of wasting hours at the podiatrist.

Super easy to order and describe use case. Nice to only need to send in the gait video and 3D scans once.

It was easy to order these orthotics.

I recently got a pair from Stride and couldn’t be happier! They’re incredibly comfortable right out of the box and arrived within just a few weeks. After wearing them for a couple of days, I’ve already noticed a big improvement in my foot pain. Highly recommend!

I got my first pair right away, the second one….came late however no regrets. Product is worthy!

wasnt sure if I had done anything correctly as there was NO video as advertised. I guess if you have an andriod it is not possible, had trouble up loading pictures

Excellent experience in ease of ordering!

To be honest I would prefer the foam inserts where you step into it then this particular method I think it's too clumsy and takes too long for everything to be done

Shopping experience was fine, but not happy with the product.

Only a few days of wearing and these may be the best orthotics I have tried! Still need to see if they fatigue my feet after a full day bot so far....WOW!!