SUNSET SURF APPAREL store reviewsSee product reviews

Hard to get quick same day feedback from emailing to your customer service. I needed quicker feedback on a product order in which when placing my order I received a response from your company that my order was cancelled. So I then reordered and tried to get the same hoodie. Seems to be some confusion on the messaging as after all that I ended up receiving 2 of the same hoodies. Luckily I gave twin daughters. Very confusing to receive a “cancel of order” after I received an order confirmation.

Web site is clear and easy to use. Customer service is excellent and responds to questions quickly and informative.

always get the best quality with sunsetsurf! and delivery is super quick too

Very fast shipping

Very easy check out

The tracking worked well, and the hoodie shipped out really quick, despite the destination being on the other side of the ocean.

Order has not shipped.

They reply the next day but still don’t know when the hoodie would be available from who ever makes it.

Ordering has been so easy with nothing to worry about

Items are NOT is stock as shown on page, when you place the order (I have screenshots) after 3 weeks I still do not have the gift for my friend and they refuse to refund my money!? I would understand if it clearly said pre order, it DID NOT…then 1 minute after I got the order confirmation email, I get a 2nd email that says it shipped! When I click on the link it takes me back to my order page saying item has not shipped. Customer service confirmed they don’t have the item in stock

Second purchase, great quality, ships quickly

Very pleased with the product when it arrived

Awesome!

False shipping timelines for "low stock" items.

My items arrived nicely packaged.

I like the way the company handled this orders. are deliver fast and efficient. Client service is very knowledgeable and helpful. I will like to be able to communicate via phone, but I guess email is still work.

Thank you

Great

Shopping was easy, waiting for delivery multiple weeks sucks!

Amazing experience! No problems at all with purchasing, and the hoodies are amazing! I love Sunset Surf!

Amazing communication, I just haven't received my package yet since it's a preorder, I ordered it on March 11 and hope they get stock soon so I can get my hoodie 🥹

Timely delivery of this unique hoodie

my shopping experience through sunset surf was so admiring and smooth my order came very quickly, and when ordering i didn’t go through any rough patches and got through successfully

Easy ordering

It was wonderful and shipped quickly

Just AMZING words cant put how good it was

All was great!

No issue with ordering or delivery.

Very easy to purchase !

great!

Very good quality product.

Again. My order never said it was pre order when I purchased. I kept tracking AFTER you sent an email saying it was on the way. After waiting a week, and no movement, I emailed only to be told it was a pre order. Now you’re asking me to review my order I haven’t received. After reading all the comments on Facebook, I believe this is a scam.

Very helpful.

Easy to purchase and fast shipping

Fast shipping and very pleasant. I like that you pay through the Shop app as it’s easy to track.

It sucks. First at last time I will ever order from you. I have your combating name to 3 if my friends who live the ocean outerwear and then told all 3 of them DO NOT ORDER. You lost 4 customers because you never shipped me my shirt nor refunded me my money. Shitty business practices. I will file a claim against tough you, and advertise NOT to order from you!

Super easy.

I was told I ordered a “pre order”by customer service, but I did not, I made sure to order an in stock item that said it would ship in 1-3 business days. I was denied a refund, it will not be here in time for my daughters birthday, and the money has come out of my bank account.

Easy to navigate the website.

The company ignored my email asking for an update on my item that said it shipped, but it didn’t.