Mostarle Store review | Loox

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Wendy D.Verified
Poor initially. Gold star communicating and conclusion
Nebula Astronaut
Purchased item
Nebula Astronaut
"Initial Troubled spasmodic or none delivery f..."
Claudia T.Verified
My experience so far has been disappointing. I still haven’t received any response to my earlier support request for replacement parts. I’m still waiting for a resolution that has yet to arrive.
Terminator M
Purchased item
Terminator M
"My overall experience has been disappointing...."
Judy S.Verified
It took a long time to get here
Terminator M
Purchased item
Terminator M
"This took 2 months to come and I was worried..."
Karen S.Verified
No
Dragonfly
Purchased item
Dragonfly
"The instructions were not good broken pieces..."
Cheryl K.Verified
Easy to order, quick delivery
Crystal Lamp Jumping Spider
Purchased item
Crystal Lamp Jumping Spider
"I gave this as a gift. Hope the receiver woul..."
Carolyn R.Verified
No
Electric Screwdriver Set
Purchased item
Electric Screwdriver Set
"Bought it for my grandson and he really enjoy..."
Mark P.Verified
Too small!
Terminator M
Purchased item
Terminator M
"You should warn purchasers of the size of the..."
Karin L.Verified
I've reached out at least twice and never heard anything back.
Terminator M
Purchased item
Terminator M
"Item was NEVER received."
Sheri C.Verified
Very long delivery time and poor build quality of product.
Terminator M
Purchased item
Terminator M
"Disappointed in the build quality and that th..."
Stephen L.Verified
Loved it
Terminator M
Purchased item
Terminator M
"I would love to share a picture but it’s was..."
Sue G.Verified
Would buy from here again.
Nebula Astronaut
Purchased item
Nebula Astronaut
"Bought for grandson as a present. Customer se..."
Lorraine F.Verified
No answers to email arrived broken and we can't finish the model. FUMING
Nebula Astronaut
Purchased item
Nebula Astronaut
"Better packaging. Bits broken not able to fin..."
Rebecca P.Verified
Delivery took weeks, no warning about this, will not reorder
Terminator M
Purchased item
Terminator M
"Delivery took weeks, no warning about this, w..."
Tania L.Verified
Great postage service and packaging
Terminator M
Purchased item
Terminator M
"Wonderful Christmas gift for my son...will de..."
Barbara L.Verified
I am waiting on a response to my email about the head popping off. If I get one I may be able to answer this question.
Nebula Astronaut
Purchased item
Nebula Astronaut
"It was great till his head popped off right h..."
Laurence H.Verified
Great products. Better correspondence about shipping and delivery is needed but still very good!
Glow Ant
Purchased item
Glow Ant
"The instructions were unclear in some steps a..."
Gaylene O.Verified
I appreciated the messages whilst orders were being processed. My order arrived packaged well and took a wee bit longer than expected but arrived safely Thanks Mostarle
Electric Screwdriver Set
Purchased item
Electric Screwdriver Set
"The screwdriver is fun and a great help in cr..."
David W.Verified
I ordered 5 items, it took several weeks to receive my entire order. One item was received in a plain box, when I queried that I did not receive a reply. After spending a good deal of money I won't be buying anything like this again.
Emerald Mantis
Purchased item
Emerald Mantis
"I gave this to my 17 year old grandson for Ch..."
Leanne M.Verified
The finished product looks great :)
Terminator M
Purchased item
Terminator M
"I purchased this as a gift. My son enjoyed t..."
Alice H.Verified
Took a little bit longer than expected to arrive but happy overall with service.
Terminator M
Purchased item
Terminator M
"It was given as a gift. It hasn't been built..."
Rochelle C.Verified
Ordered an item and had to contact to find out the item was a presale item that wouldn’t be shipped for weeks. I checked the item page several times after to make sure I hadn’t missed anything stating this, there was nothing to say this was a presale item before purchase. I did appreciate that I received a response from customer service when I contacted them.
Nebula Astronaut
Purchased item
Nebula Astronaut
"Key pieces were broken, parts needed to be gl..."
Joanne S.Verified
N/a
Terminator M
Purchased item
Terminator M
"The model itself is great, exactly as the pic..."
Helen K.Verified
no
Terminator M
Purchased item
Terminator M
"While my son enjoyed the challenge of putting..."
Lawrence F.Verified
Yeah, send me the missing screws!
Terminator M
Purchased item
Terminator M
"You could provide me with the missing parts i..."
Alicia W.Verified
Items were as advertised, seem good quality, arrived as stated
Electric Screwdriver Set
Purchased item
Electric Screwdriver Set
"Brought as part of a present for grandchild,..."
Andrea C.Verified
Great service
Terminator M
Purchased item
Terminator M
"Great item and made super Christmas gift."
Ethan D.Verified
Give me back my money. I didn’t receive product
Terminator M
Purchased item
Terminator M
"You didn’t give me my package and didn’t refu..."
Kim P.Verified
I emailed several times and they were right on it.. They listened to my concerns and contacted me back quickly
Hercules Beetle
Purchased item
Hercules Beetle
"Thank you for communicating.. My Grandsons L..."
Patrick J.Verified
Aucun
Cyberpunk Plasma Ball Spider
Purchased item
Cyberpunk Plasma Ball Spider
"Mon fils adore"
Sarah S.Verified
Excellent communication when contacting the company
Terminator M
Purchased item
Terminator M
"I bought this for my 30 year old son. He was..."
Judith W.Verified
no answer from support because of missing parts
Emerald Mantis
Purchased item
Emerald Mantis
"there were parts missing. Not just one but so..."
Suzie C.Verified
Very easy to order, good instructions on your web site, hard to choose which one to order because I wanted them all!! I saw inside the package and it is so well packed too. And receiving email to know how it's going, tells me this company care about their customers.
Reno - Blue Dragon
Purchased item
Reno - Blue Dragon
"It was a gift, but when I have some news back..."
Kelley J.Verified
No
Terminator M
Purchased item
Terminator M
"Three screws broke when putting the legs toge..."
Doreen T.Verified
It took a long time to get the kit so I was worried that it wasn't going to arrive, but it did. I'm glad I ordered it early in the season.
Terminator M
Purchased item
Terminator M
"My grandson loved it. I hope now that he can..."
Kristýna K.Verified
I payed and never received anything. Nobody communicates with me.
Cyberpunk Plasma Ball Spider
Purchased item
Cyberpunk Plasma Ball Spider
"I didn’t receive any package. Tracking number..."
Layna V.Verified
No
Cyberpunk Plasma Ball Spider
Purchased item
Cyberpunk Plasma Ball Spider
"Loved it"
Petra W.Verified
There was a delay in shipping but I only found out when I chased the company
Terminator M
Purchased item
Terminator M
"It took longer than expected to get here but..."
Jennifer K.Verified
Great quality & arrived on time
Crystal Lamp Jumping Spider
Purchased item
Crystal Lamp Jumping Spider
"I got this for my son for Christmas. I absolu..."
Helen J.Verified
Took too long to arrive( nearly 2 months) bags of pieces poorly labeled . And pieces missing
Terminator M
Purchased item
Terminator M
"Missing pieces."
Steve S.Verified
Great job
Cyberpunk Plasma Ball Spider
Purchased item
Cyberpunk Plasma Ball Spider
"What a great way to spend a weekend. Very eas..."
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